Shipping and Delivery
The shipping and delivery policy (“Shipping and Delivery Policy”). Governs the shipment and delivery of any items you purchase through www.tdm-thedoormaker.com.
Shipping and Delivery Policy.
Key Takeaways
- DM's Shipping and Delivery Policy governs the shipment of items purchased online, using couriers like UPS.
- Standard shipping takes 3 to 5 business days; overnight options are unavailable and deliveries can only go to verified addresses.
- Customers are responsible for any local import duties and additional fees for specialized delivery services, such as liftgates.
- All delivery estimates are for convenience only; TDM holds no liability for missed timelines or delays caused by third parties.
- Customers must inspect delivered items within 24 hours to report damages, or TDM will not accept claims.
TDM utilizes shipping and delivery services via couriers of our choice (e.g., UPS). Standard transit times typically range from 3 to 5 business days. Please note that overnight or expedited shipping options are not available for online purchases.https://www.ups.com/assets/resources/webcontent/en_CA/zone_16.pdf
Delivery Locations & Restrictions
- Verified Addresses Only: We can only send shipments to physical, verified addresses. We do not deliver to P.O. boxes.
- U.S. Shipments: Orders shipped to the USA may be subject to local import duties, customs fees, and taxes, which are the sole responsibility of the recipient.
- We do not ship to any U.S. Territories.
Delivery Methods & Residential Fees
Our couriers will leave standard parcel deliveries at, on, or around the customer’s front door. We may package larger orders on a skid and dispatch them via Less-Than-Truckload (LTL) freight truck.
- LTL & Pallet Deliveries: Skids will be lowered via liftgate and placed directly on your driveway.
- Customer Responsibility: It is the customer's sole responsibility to transport the items from the drop point into their property.
- Additional Fees: Residential deliveries requiring specialized carrier services—such as liftgates, inside delivery, or driver assistance—may incur additional surcharges.
Liability Disclaimer & Delays
We provide all shipment and delivery estimates for logistical convenience only. TDM and its third-party freight carriers assume no liability, nor will they accept responsibility, for financial losses or damages that result from missed delivery timelines.
Third-party providers or force majeure events may cause transit delays. TDM assumes no liability for these delays. This includes, but is not limited to, natural disasters, severe weather conditions, government actions, customs bottlenecks, or other unforeseen logistical disruptions beyond our control. For specific carrier terms, please refer to the UPS Rate and Service Guide.
Policy Revisions
This Shipping and Delivery Policy is subject to change without prior notice. The policy version active at the exact time of your checkout will govern your order. We strongly recommend printing or saving a copy of this policy at the time of purchase for your records.
Promotional Offers
Free shipping promotions are strictly subject to specific promotional terms and geographic territory restrictions. Only one (1) promotional or discount code may be applied per checkout transaction.
Claims for Structural Damage & Shortages
Customers must strictly unwrap, open, and thoroughly inspect all cabinet doors within 24 hours (1 business day) of delivery. You must immediately report any issues digitally for TDM to process a claim. Following this 24-hour inspection window, TDM completely sheds all liability and will not accept claims for transit damage, defects, or shortages under any circumstances.
High-Durability Delivery Packaging
We engineer our cabinet doors to withstand the rigorous demands of courier and freight transit. Our team prepares every order for maximum protection by using a rigid 1/4" protective top and bottom panel, heavy card edge guards, and shock-absorbing foam cushioning to eliminate shifting and surface scratches.
For freight shipments, items are securely stacked and tightly shrink-wrapped to safeguard against moisture and weather elements during offloading. To support corporate sustainability goals, all structural packaging materials used are 100% recyclable.