Returns Policy

EASY RETURNS:

• Please contact Customer Service at 1-289-562-0023 and request a Return Merchandise Form and follow the instructions on the form.
• Customers are responsible for RETURN SHIPPING FEES and they must arrange shipping unless otherwise instructed by a member of The Door Maker’s Customer Service Team.
• All returns must be in their original packaging. The customer is responsible for the shipping cost of returns.
• All returns are subject to a restocking fee of 10% to 30% of the original cost of the CUSTOM MANUFACTURED ITEMS, dependent upon the items ordered.
• For returns, The Door Maker must be contacted within 24 hours of the date of delivery, as indicated on the carrier’s website.

ORDER ACKNOWLEDGMENTS

• All orders are generally acknowledged within 24 hours. Contact Customer Service if you do not receive an acknowledgement.
• All orders enter production the day following the acknowledgment receipt to allow for changes.
• Any order discrepancy must be reported to Customer Service within 24 hours of receipt.
• The Door Maker is not liable for unreported or not timely reported order errors or discrepancies.
• The Door Maker is not responsible and may correct pricing or other order errors made by The Door Maker.

ORDER CHANGES & CANCELLATIONS

• Changes or cancellations must be received in writing within 24 hours of acknowledgment.
• Any changes made after the 24 hour cut-off will result in a 60% to 100% restocking fee at our discretion.

Orders cannot be canceled after the 24 hour cut-off.