TDM - The Door Maker TDM - The Door Maker
Returns Policy




  • Please contact Customer Service 1-289-562-0023 and request a Return Merchandise Form and follow the instructions on the form.
  • Customers are responsible for RETURN SHIPPING FEES and they must arrange shipping unless otherwise instructed by a member of The Door Maker's Customer Service Team.
  • All returns must be in original packaging, all shipping cost of returns is the responsibility of the customer.
  • All returns are subject to a restocking fee of 60% to 100% of the original cost of the CUSTOM MANUFACTURED ITEMS. 
  • The Door Maker must be contacted within 24 hours of the date of delivery as indicated on the carrier website for returns. 





  • All orders are generally acknowledged within 24 hours. Contact Customer Service if you do not receive an acknowledgement.
  • All orders enter production the day following the acknowledgment receipt to allow for changes.
  • Any order discrepancy must be reported to Customer Service within 24 hours of receipt.
  • The Door Maker is not liable for unreported or not timely reported order errors or discrepancies.
  • The Door Maker is not responsible and may correct pricing or other order errors made by The Door Maker.


  • Changes or cancellations must be received in writing within 24 hours of acknowledgment.
  • Any changes made after the 24 hour cut-off will result in a 60% to 100% restocking fee at our discretion.

Orders cannot be canceled after the 24 hour cut-off.

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